Physical

Persons using wheelchairs or with reduced mobility.

Visual

Blind persons or persons with impaired vision.

Auditory

Persons using wheelchairs or with reduced mobility.

Intellectual

Persons with restricted cognitive capacities.

Organic

Persons with breathing difficulties, allergies or special dietary requirements.

Access from outdoors

Concept defined by the possibility of accessing or entering the evaluated establishment and in which factors such as the external environment, the threshold and the entrance or access to the lobby are taken into account.

Apartment

Criteria that evaluate the greater or lesser degree of usability, comfort and safety in each and every one of the lodgings or services offered by this type of establishment, evaluating their adaptation to the regulations.

Bathrooms, hygienic spaces

Criteria that define the internal characteristics of the bathrooms and hygienic services inside the rooms in concepts such as: access to interior space, technical assistance or safety.

Car park

Criteria defined by the distribution of the space used to park vehicles. This space is evaluated on the basis of its greater or lesser degree of adaptation to the regulations, both in terms of signage and the distribution and location.

Common areas

Criteria that define the characteristics of the commonly used spaces such as living rooms, lounges, dining areas, bars and cafeterias. The criteria evaluated will be the distribution and proximity of bathrooms and their accessibility, internal circulation and the ergonomics of the furniture.

Common services

Doors and passageways

Concept that defines the characteristics such as width, distribution, ease of circulation and manoeuvrability in corridors, passageways, doors connecting to horizontal spaces and passage areas needed to access the accommodation or areas that are essential to use.

Horizontal movement

Criteria that define the mobility inside the evaluated establishment in terms of the characteristics of the floor or pavement and in terms of the linearity of movement over the horizontal plane, without steps or dips.

Kitchen

Criteria assessing the greater or lesser degree of user-friendliness based on safety criteria of apartment kitchens and areas of private and common use and/or their adaptation to the regulations.

Luggage transfer

Criteria that evaluate the existence of a luggage transfer service from the vehicle to the room. The option of this service being available under demand will be evaluated.

Reception

The criteria define the possibility of accessing the reception space, evaluating both the proximity and characteristics of the counter itself.

Recreational and leisure areas

Criteria that define the greater or lesser ease of use, access and safety in recreational areas, leisure areas and sports facilities belonging to the recreational establishments. The elements will be especially evaluated in terms of their adaptation for use by persons with functional diversity.

Restaurant / Cafeteria furniture and fixtures

Concept that defines the characteristics of the ergonomics, safety and adaptability of the furniture (tables, chairs and benches) as well as those fixtures and implements usually needed to eat such as cutlery and its design, as well as the distribution of different elements of technical assistance that facilitate autonomous use.

Rooms

Concept that defines the characteristics of the private lodging area (preferably an adapted room and if there is none, that which is most suited to the purpose), covering the access, interior circulation, distribution of furniture and accesses to bathrooms and terraces.

Staff training

Criteria assessing the level of training of all or part of the establishment's personnel, evaluating the attention and treatment of persons with different types of functional diversity. Assessing the intensity of training and functional positions undergoing training.

Vertical movement

Criteria that define the possibility of accessing different floors using stairs, ramps, lifts or platforms. These will only affect the evaluation when it is essential to use these elements to enter accessible spaces or spaces that are essential to use.

Findability

Criteria defined by the greater or lesser ease or difficulty of locating the establishment using objective criteria such as signage, possibility of obtaining information in the surroundings and/or characteristics of the establishment, and subjective criteria such as ease of finding the establishment intuitively.

General information

Criteria assessing the existence and adaptation of the elements and information systems both in physical form (booklets, posters...) and electronic form, and the use of new technologies in these areas.

Lighting

Concept that defines lighting characteristics in spaces of essential use, in terms of intensity, homogeneity and safety.

Staff training

Tactile orientation

Visual orientation

Criteria that evaluate the existence of elements that facilitate orientation and the movement of persons with visual problems. The existence, characteristics and distribution of the signage and information posters, covering the chromatic contrast in interior spaces, will be evaluated.

Visually adapted restaurant menu

Criteria defined by the legibility and comprehensibility of the menus based on criteria related to the size and type of fonts, interior design, contrasts and all the elements that affect visualisation. If not available, access to external elements that help reading the menu will be evaluated (visual prostheses, glasses, personalised service).

Web site

Criteria assessing the existence, characteristics and/or adaptation of the evaluated establishment's website according to the accessibility protocols in use.

In general, each example of functional diversity and each affected element is classed on three levels: ACCESSIBLE, MODERATELY ACCESSIBLE OR PRACTICABLE and NOT ACCESSIBLE. To differentiate between these, each level is colour-coded and identified in green, amber and red.

Accesible

Fulfils all the criteria of Euskadi's model for accessibility for tourists, to the extent that all persons with functional diversity may access and use the establishment autonomously.

Practicable

Fulfils most of the criteria of Euskadi's tourist accessibility model to the extent that the majority of people with functional diversity may access and use the establishment autonomously.